COVID-19
Please be aware that due to the lockdown in the UK affecting our warehouse, some orders may experience a slight delay. Please allow extra time for your delivery to arrive.
Our day to day lives are being disrupted at the moment, and as a company we are no different. However GAIN THE EDGE will still provide the experience you expect.
Please be aware that due to the lockdown in the UK affecting our warehouse, some orders may experience a slight delay. Please allow extra time for your delivery to arrive.
- Our delivery services have plans in place for a no contact drop-off service removing the need for direct contact for both parties.
- We have extended our returns to 30 working days.
- Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus.
- Although some countries have closed their borders, this measure applies to people and not goods. Your order will therefore be able to arrive safely, and we very much appreciate your patience if it is delayed. For more information on each country, please see Royal Mail’swebpage.
To reiterate, for now at least, it is business as usual for us and we are confidently prepared for changes as the situation develops. Our brand is your brand, so if you have any questions please contact [email protected], and one of the team will get back to you as soon as possible.
Track your order
To check on the status of your order please use the tracking number in your email. If you have any questions regarding your order or need to contact us with questions, please send an email to [email protected]
Shipping information
- All ROW orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
- Orders are shipped Monday- Friday, weekend orders are shipped Monday.
- The estimated shipping time begins from the day your order is despatched.
- Please note that we are unable to make any big changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at [email protected] if you have any questions.
Shipping methods - UK
- Express tracked delivery (1-2 Working days)
- Standard tracked delivery (2-5 Working Days)
Shipping methods - EU
- Standard or tracked delivery available.
Shipping methods - ROW
- Standard or tracked delivery available.
Pre-Orders
All pre-ordered products will be shipped on or before the shipping date stated below the 'Pre-order' button on the product page.
If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.
Fees
Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.
If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.
Late or lost orders
When placing your order, please make sure that you specify the correct delivery address as Gain The Edge takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.
Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at [email protected] . We cannot refund or replace lost items until 40 working days after the date of despatch - this is when Royal Mail or Deutsche Post class items as being lost.
If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it.
If you refuse to pay the shipping cost, we will deduct it from any refunds made.
Items not received but tracking shows they have been delivered
This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.
Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up www.paypal.com.
